Silk Crayons

The Right of Withdrawal. Every consumer has the right to change their mind about a purchase they have made at a distance.

Withdrawal applies to transactions in all EU countries, which are carried out via the Internet, by email, by fax, by telephone and for transactions made outside commercial stores.

Specifically, the consumer has a period of 14 calendar days from the date of purchase to withdraw and return the product to its original condition.

For its part, the online store must change the product within 14 calendar days from the day on which it was informed of the withdrawal.

Note that a standardized pan-European withdrawal form is provided for this procedure. This form must either be available on the online store's website or accompany the product upon delivery.

For your convenience, we would like to encourage you to study the legislative framework governing e-business Law 2251/1994 https://www.kodiko.gr/nomologia/document_navigation/217614/nomos-2251-1994

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_el.htm#shortcut-4

In detail, for a return to be possible, the following must be met:

- the product to be returned must be in the condition it was received and in any case must not have been used.

- All documents that accompanied the products must be included with the products (e.g. retail sales receipt, invoice and shipping note).

If the aforementioned conditions are met, the product will be returned by you at your own expense.

On the contrary, if the return/replacement is due to a proven defect in the product, the shipping costs of the new product are borne by our company.

Attention: Product prices are subject to change without notice!

The photos are indicative.